Terms & Conditions
Please read these terms and conditions before placing your order. If you do not accept these terms and conditions, do not register or purchase products from BbTALKIN Australia (distributed by Hydro Tech Holdings Pty Ltd).
Card Not Present Transactions:
By shopping on our website, you are making an eCommerce purchase with the card not present to us personally. When clicking “checkout” and accepting our terms and conditions, you are accepting the charges associated with your order in full. If any suspicious fraud flags arise from your order, we may ask for additional information to verify your order and transaction which you must comply with to receive your order. You are required to comply with any additional requested in order for your order to ship.
Introduction
This Agreement is between you and BbTALKIN, Australia (distributed by Hydro Tech Holdings Pty Ltd).
The Ordering Process
When you order online you will be sent an e-mail automatically to confirm that your order has been received at the web site, www.bbtalkin.com.au. We will regularly process orders from the web site. We do not ship orders on Saturday or Sunday. If for any reason we do not accept your order, we will e-mail you. Please give your correct e-mail address, and do not block our replies with a spam filter or you will not receive our e-mails about your order status.
Shipment of Goods
We aim to post all orders within two days of ordering. We do not download or process orders on Saturdays or Sundays. If an item is out of stock, we will e-mail you with the details of the delay. If we can only supply part of your order, we will send the part we can supply quickly, and back order the remainder and send it as soon as it is available. If you are a first time customer and our system flags your order as potentially fraudulent, your shipment will be delayed until your identity can be confirmed.
Postage
Postage is calculated individually for each order based on the total weight of the goods and the country we are posting too. GST maybe charged on postage depending on the order area, state or country. We aim to keep postage charges to a minimum and generally work with internationally recognised carrier Australia Post. Also, we may split large orders into different parcels. Don’t forget faster shipping options may cost more than usual. If your order is shipping internationally, you as the customer are responsible for all duties and taxes. BbTALKIN Australia does not have control of customs duties and taxes.
Tax
GST is charged on the value of all goods we supply, and is also charged on postage costs according to the tax laws operating in Australia where the sale actually takes place. Certain items can be supplied without us charging GST. All items sent internationally are not charged by any Australian taxes. You will be responsible for all customs duties, taxes and fees associated with your order. BbTALKIN, Australia (distributed by Hydro Tech Holdings Pty Ltd) is not held accountable or responsible for any customs duties, taxes and fees associated with international orders.
Missing Goods
Immediately open your package upon receipt. Please let us know if your goods have not been received. At this stage, we will ask you to confirm that the address you gave us for delivery is correct, and to check with your local Post Office to see if they have tried to deliver it, but not left a note. This does happen. Also to check if the goods have been left somewhere unusual for you. You must notify BbTALKIN Australia within 5 days of receipt of your shipment if any items are missing. If we do not hear from you, we assume your order was received in full.
The Post Office, DHL recognizes that goods are missing
If not delivered in 3 weeks in the Australia. or 5-6 weeks worldwide, we will take action to investigate the issue and remedy the situation.
Warranty Repair & Replacement Service Instructions:
BbTALKIN Australia will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below. The customer is responsible for the shipping costs to return the warranty claim. BbTALKIN Australia will cover the shipping costs to get the replacement warranty part back to the customer once warranty is confirmed. BbTALKIN Australia will only ship a warranty replacement to the same address as the initial order. If the customer wishes to have the warranty replacement shipped to a different address, additional charges may apply.
- BEFORE sending anything to BbTALKIN Australia, please contact our Customer Support Team at info@bbtalkin.com.au . We are often able to solve the problem quickly via email.
- If our Customer Support Team determines that your problem qualifies under warranty coverage, you will be required to ship back the product(s) causing you issues.
- Prepare a package to return to BbTALKIN Australia.
- Include your name, address, phone number and Order No. within the package.
- Send to the appropriate address below:
Note: If you purchased your BbTALKIN products from a dealer or outside source, you will be required to process your warranty claim with the company you purchased your products from. If you fail to receive assistance from the outside source, please immediately notify us of your issue. We will review each outside source warranty claim individually and will require a receipt showing proof of purchase.
|
Address to Send Warranty Claims: |
|
Hydro Tech Holdings Pty Ltd 10 Folkstone Place, Runaway Bay Queensland, 4216 Australia |
It is vital that you communicate with BbTALKIN Australia’s Customer Support Team before sending in your return. Sending back warranty items without contacting us first can risk being unidentified and your warranty claim not addressed.
LIMITED WARRANTY DETAILS:
BbTALKIN Australia units are guaranteed against manufacturing defects one (1) year from the original date of purchase. BbTALKIN Australia accessories are guaranteed against manufacturing defects six (6) months from the original date of purchase.
BbTALKIN Australia sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at BbTALKIN Australia’s sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault.
Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. BbTALKIN Australia assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall BbTALKIN Australia be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.
Due to possible user resealing error, this product is not warrantied against water-housing leakage or any resulting damage. Please review and follow the instructions carefully when sealing the water-housings!
If you intend on using BbTALKIN Australia products while performing extreme tricks or intense training, there are occasions when you can forcefully impact the water or an object which can cause the water housing to become loose or break. If you are using BbTALKIN products when training during water sports where there are consist impacts on the water, we recommend re-enforcing the mounting of the Advance Unit. If continued impact is occurring during lessons or training, always check to make sure your water housing has not received any damage and your Advance Unit is secure at all times.
You can re-enforce the water housing by adhesive, zip tie or cord.
IMPORTANT
Water damage to a BbTALKIN unit is not covered under warranty. Make sure your water housing is completely closed and secured. Make sure the connector piece going into the Advance Unit from your head accessory is securely tightened at all times.
During use, if the Advance Unit encounters an impact, check the case to make sure no cracks were caused by the impact. Make sure the connector did not come loose during impact.
Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.
Worldwide Shipping
We ship worldwide, but certain limitations apply. We will notify you about any problems that we find.
Each country has its own customs policies. We try to keep up to date with these, but can not know every policy in every country. We recommend that you check with the Customs Authority in your own country to see that the goods you order will not be blocked by Customs. We describe the goods we are sending you on the Customs Declaration, which we stick on to the package for Customs to see. Where we know of Customs restrictions, we will notify you. Some countries charge an Import Duty on goods going through customs. It is up to you to find out about these policies for your country, and to pay any extra duties imposed. If your order is impounded by customs we are unable to offer a refund and the cost of the order will be borne by you in full.
We may choose to not ship into certain countries due to security or customs problems, and we have right to remove these countries from the list of countries in our Shopping Cart, so that if the country is not in this list we will not be able to send orders there.
Prices
Prices are displayed in AUD Dollars and the transaction will be performed in AUD Dollars in the final page of the shopping cart.
Shopping Policy
We try to keep all prices up to date, but if we have made a mistake and find the price of the goods are significantly different than the price on the shopping cart, then we will e-mail you and ask if you wish to continue with the order at the new price. Your order is only accepted once we agree that the prices are correct.
Confidentiality
Products furnished shall not be duplicated by Customer/Recipient.
The Customer/Recipient agrees that the products furnished by BbTALKIN Australia (distributed by Hydro Tech Holdings Pty Ltd.) shall not be utilised to make, offer, put onto market, imported, exported or used for experimental or teaching purposes by itself, it’s associates or any third party. If there is a breach to this term, BbTALKIN Australia (distributed by Hydro Tech Holdings Pty Ltd) will seek legal ramifications.
Jurisdiction
These Terms & Conditions shall be construed and enforced according to the laws of Australia and any dispute under this Agreement must be brought in this venue and no other. In the event of an infringement outside of Australia, any party responsible for the infringement shall be held accountable under the laws of the Australian Government, as this is the origin of the Agreement.
Thank you for ordering BbTALKIN products. We will confirm your order at the soonest and will contact you. Please contact us if you have any question.